Website Terms and Conditions

Terms of use for KEDEM spa house website

1. Definitions:

In this document, each term shall have the meaning given next to it unless a different intention is implied by the context or subject matter:

"The Company" or "Kedem Spa House": Spa & Wellness Ltd., Company No. 515900686, Kedumim Square 5 Tel Aviv-Jaffa and additional spa locations operated by the Company.

"The Website": An internet website located at http://kedemspahouse.com through which gift vouchers and/or money vouchers (as defined below) can be purchased and sent to the user/third party gift recipient, all in accordance with and subject to these terms and conditions.

"Money Vouchers": A voucher with a stated monetary value, where the voucher allows its holder to purchase services and/or products at the spa managed by the Company for the monetary amount stated on the voucher, all in accordance with and subject to the provisions detailed in this document.

"Gift Voucher": A voucher that allows its holder to redeem a defined package whose details are specified on the voucher, all in accordance with and subject to the provisions detailed in this document.

Money Vouchers and Gift Vouchers shall be collectively referred to as: "the Voucher" or "the Vouchers", as applicable.

"User": A website surfer who purchases and/or wishes to purchase vouchers through the website and/or any person who uses or surfs the website.

"The Spa": Kedem Spa House and/or Kedem Spa Nordoy, Kedem Spa The Yacht, Kedem Spa Palatin and any additional spa that may open in the future.

"Website Operator": Spa & Wellness Ltd., which manages and operates the website, including the voucher purchase system.

2. Eligibility to use the website:

1. A user may use the website, subject to fulfilling the cumulative conditions detailed below: (a) The user is competent to perform binding legal actions; (b) The user is at least 18 years old; (c) The user resides in Israel; (d) The user has an email address on the internet; (e) The user has a valid Israeli credit card, issued in Israel by one of the following credit card companies: Visa CAL, Visa Alpha Diners Club, American Express, Isracard and Mastercard; (f) The user has a valid Israeli identity card or passport.

2. Some of the services provided on the website are subject to the completion of a registration process, during which the user will be required, inter alia, to confirm their consent to the terms of service and the provisions of these regulations, and to provide identifying details about themselves.

3. The Company shall not be responsible for the content and nature of the information displayed and published on the website that originates from any third parties, and the user shall have no claim and/or demand and/or claim against the Company due to this.

4. The user hereby declares that they are aware that the use of the website involves many risks, both due to the technology involved and due to human factors operating through the internet.

5. The website or its content may not be used for commercial purposes or any other use, except as specified in these regulations, without the prior written consent of the Company. It is clarified for the avoidance of doubt that the user may use this website only for ordering and purchasing services and/or receiving information from the Company.

6. The Company is not responsible for any damage of any kind whatsoever that may be caused as a result of failure and/or delay of any kind whatsoever, which may be caused as a result of using the website and/or attempting to use it, including use for ordering services and/or information, and the user shall have no claim and/or demand and/or claim against the Company and against the website operator and/or anyone on their behalf in connection with the foregoing.

7. The Company does everything possible to ensure that the information is as correct and accurate as possible, however, the information does not purport to be a complete, full or detailed analysis of all the topics detailed therein and it serves as general, partial information only and is based, inter alia, on data that the Company acquired from third parties.

8. The information is displayed on the website as is. The Company and/or the website operator and/or any of their owners and/or any of their managers and/or any of their employees and/or anyone on their behalf shall not be responsible for the suitability of the information for the user's needs and are not responsible to the user due to their inability to use the information for any reason whatsoever. And the user undertakes that they shall bear sole responsibility for the manner in which they use the information.

3. Voucher purchaser details:

1. A user wishing to purchase vouchers through the website will be required to enter details as required in the voucher purchase system (hereinafter: "Purchase Details").

2. Without derogating from section 2.1 of these regulations, the option to purchase vouchers is available to an individual with a valid email address, who has completed all mandatory fields in the voucher purchase system, including but not limited to, their name, email address, residential address, ID or passport number, credit card number, and contact telephone numbers.

3. Without derogating from the above, the website operator shall be entitled to prevent any user from using the website and from placing any order, temporarily or permanently, in any of the following cases:

1. If, in the opinion of the website operator and/or the Company, the user intentionally provided false and/or incorrect details during registration. It is hereby clarified that providing false purchase details is a criminal offense and that the Company and/or the website operator shall be entitled to take all available legal measures against the submitter of the false registration; including resorting to legal action for damages caused or likely to be caused to the website, the Company and/or the website operator and/or anyone on their behalf.

2. If, in the opinion of the website operator and/or the Company, the user has committed an act and/or omission that harms and/or is likely to harm the website operator and/or the Company and/or any third parties, including customers of the website operator.

3. If, in the opinion of the website operator and/or the Company, the user made illegal use of the website and/or used the website's services to commit an illegal act and/or to enable, facilitate, assist and/or encourage the commission of such an act.

4. If, in the opinion of the website operator and/or the Company, the user has violated the terms of these regulations and/or any additional agreement with the website operator and/or the Company and/or anyone on their behalf.

5. The user's credit card has been blocked or restricted in any way.

4. Purchasing vouchers on the website:

1. A user wishing to purchase vouchers through the website shall do so via the voucher purchase system located on the website. The system will allow the ordering user to select the desired voucher type and to enter the details of the gift recipient, i.e., the party who will be entitled to redeem the voucher to whom the voucher will be sent (hereinafter: "Voucher Recipient").

2. Sending the voucher to the voucher recipient will be possible in two ways: (a) entering an updated email address and sending via email, and (b) printing the voucher by the user who purchased the voucher.

3. An order shall be complete, full, and confirmed only after the user has received a system message confirming the correctness of the order in all its details and including the order number.

4. The Company shall bear no responsibility whatsoever, directly or indirectly, for cases where the purchase details were not registered in the system and/or were partially registered and/or for any technical problem whatsoever, and/or for any other problem preventing the user from purchasing the services through the website.

5. It is clarified that the Company and/or the website operator and/or any of their owners and/or any of their managers and/or any of their employees and/or anyone on their behalf shall not be responsible, in any way whatsoever, for any error made by the user in entering the purchase details, including but not limited to, an error in selecting the voucher type, its monetary value/the type of experience specified in the voucher, the details of the third party to whom the voucher will be sent as a gift, and any other detail related to the purchase of the said vouchers, and the user shall have no claim and/or demand and/or claim in this regard against them.

6. The Company shall be entitled to not approve the order request for any reason whatsoever, at its sole discretion and without needing to explain its decision, and the user shall have no claim and/or demand and/or claim against the Company in this regard.

7. If a user cancels or changes their purchase in accordance with the cancellation policy specified on the Company's website and these terms and conditions, the determining date for cancellation or change of purchase shall be the date of receipt of the fax and/or email at the Company's offices or the date of the telephone call and confirmation by the telephone representative. If the day of receipt of the written notice is a day of rest in Israel, the date of cancellation or change shall be deemed the first business day thereafter.

5. Voucher Redemption:

1. Vouchers can be redeemed at Kedem Spa House at: Kedumim Square 5, Tel Aviv-Jaffa and later at Kedem Spa network branches, and in accordance with and subject to the terms and conditions appearing on and/or alongside the voucher, and in accordance with and subject to the restrictions detailed in this document, inter alia, according to the type of voucher purchased.

2. Vouchers can be redeemed, according to the voucher type, by making a reservation directly with the reception staff of each spa at 077-3034070. Vouchers can also be redeemed through the reservation system of the various spa locations in the network.

3. When making a reservation using a voucher, the voucher holder must state that they hold a voucher and its number. It is clarified that a reservation made using a voucher may be canceled in accordance with the Company's cancellation policy.

4. When booking a spa package using a voucher, the customer will be required to provide, in addition to the voucher number, credit card details for security.

Instructions for redeeming money vouchers (if the company decides to sell them):

5. The voucher recipient shall be entitled to redeem the money voucher for the purpose of purchasing treatments and/or spa products, according to the voucher recipient's choice, whether through one redemption or multiple redemptions (according to their choice), until the full monetary balance stated on the voucher is utilized.

6. Redemption of the money voucher is subject to the terms and restrictions appearing on and/or alongside the voucher.

7. The money voucher can be redeemed according to the Company's price list displayed at the spa and as updated from time to time. It is clarified that there is no stacking of promotions and discounts.

8. The validity of the money voucher is as indicated on and/or alongside the voucher (where the last date stamped on and/or alongside the voucher refers to the actual redemption date (and not the order date). After the said date, the money voucher will not be honored and/or extended and/or exchanged, and the Company and/or the employee shall have no claim and/or demand and/or claim against the Company in this regard.

9. Upon arrival at the spa, the voucher recipient will be required to present the original message sent to their mobile phone/email/printed voucher (as applicable), which includes the voucher number, as a condition for redeeming the voucher.

10. The money voucher is not exchangeable for cash and no cash change will be given.

Instructions for redeeming benefit vouchers

11. The voucher recipient will be entitled to redeem the benefit voucher for the benefit specified on the voucher.

12. Redemption of the benefit voucher is subject to the terms and restrictions appearing on and/or alongside the voucher.

13. It is clarified that the benefit specified in the voucher can be redeemed once only (meaning that the redemption of the benefit cannot be split), and also no changes can be made to the type of benefit detailed in the voucher.

14. The validity of the benefit voucher is as indicated on and/or alongside the voucher (where the last date stamped on and/or alongside the voucher refers to the actual redemption date (and not the order date). After the said date, the benefit voucher will not be honored and/or extended and/or exchanged, and the Company and/or the voucher recipient and/or the user who purchased the voucher shall have no claim and/or demand and/or claim against the Company in this regard.

15. Upon arrival at the spa, the voucher recipient will be required to present the original message sent to their mobile phone/email/printed voucher (as applicable), which includes the voucher number, as a condition for redeeming the voucher.

16. Voucher purchase cancellation policy: A user wishing to cancel the purchase of a voucher may cancel their purchase in accordance with the cancellation policy displayed on the website and subject to the provisions of the Consumer Protection Law, 5741-1981.

17. The Company is not responsible for any voucher that has been lost/deleted from the mobile device/email inbox.

18. Cancellation by the Company: The Company shall be entitled to cancel a voucher and forfeit any right thereunder if the user who purchased the voucher and/or the voucher recipient made illegal use of the voucher in their possession and/or acted contrary to the provisions of these terms of use and/or any law and/or in case of an error in the amount specified in the money voucher or in the details of the benefit embedded in the benefit voucher and/or in case of an error in entering the data of the voucher recipient and/or the user who purchased the voucher.

19. Notification of voucher cancellation will be given to the user who purchased the voucher and/or to the voucher recipient (as applicable), as soon as possible under the circumstances.

6. Cessation/Suspension of Website Use:

1. The Company reserves the right to change and/or cancel and/or terminate and/or suspend, from time to time at its discretion, the use of the website.

2. Without derogating from section 6.1 above, the Company reserves the right to discontinue at any time, at its sole discretion, the use of the website, in whole or in part, including in any of the following cases:

1. If it turns out that illegal activity has occurred or is occurring on the site.

2. If a communication failure and/or technical failure occurred which prevented or could have prevented the use of the website.

3. In case of force majeure, acts of war, hostility or terror preventing the use of the site or part of its uses.

4. In any case where an action was taken contrary to this document.

7. Ownership and Copyright:

1. The copyright in the website and any other module associated with the website are the sole property of the Company.

2. The trademarks and icons, including the logo, displayed on the website (hereinafter: "the Trademarks") are trademarks of the Company and/or a company related to the Company, and it is prohibited to use the Trademarks for any purpose whatsoever, without the prior written consent of the Company.

3. The user, when using the website, hereby declares that they are aware that the trademarks, information, and trade secrets related to the website are the property of the Company. It is hereby declared that the user is not permitted to make any use of the rights belonging to the Company and/or any third party, including copyrights and trademarks exposed during the use of the website.

4. It is forbidden to copy, distribute, publish, sell, reproduce, transmit, photograph or change the information appearing on the website or any part thereof, without the prior written consent of the Company. This provision applies whether the information or part thereof is owned by the Company or by a third party, except in cases of downloading for personal and non-commercial use.

8. Information Security and Privacy Protection:

1. User Consent: The user is not obligated to provide the personal information detailed below. Browsing the website, user activity on it, or providing details, indicates consent to this policy and to the use of information about them, in accordance with all law and the provisions of the Privacy Protection Law, 5741-1981 (hereinafter: "the Privacy Protection Law"). If the user does not agree to this policy, they must refrain from further browsing the website or providing details and must contact the Company through one of the contact methods detailed below, so that we can assist in alternative ways to the user's satisfaction.

2. The Company will not transfer the personal details of the user and/or the voucher recipient to any other party and will not make any use of the user's payment method details except for making a payment for a purchase that the user requested to make.

Notwithstanding the foregoing, the Company shall be entitled to transfer the personal details of a user and/or voucher recipient to a third party in cases where the user has committed an act or omission that harms and/or is likely to harm the Company and/or any third parties, the user has used the Company's services to commit an illegal act, and/or if the Company has received a judicial order instructing it to provide the user's details to a third party, as well as in any dispute or legal proceedings.

The user is aware that all details, data, information, and documents provided and/or to be provided to the Company or anyone on its behalf or to any other entity making a purchase, including their personal details and/or the user's personal details, may be entered into a database registered in the Company's name, subject to the provisions of the Protection of Privacy Law, 5741-1981 (hereinafter, respectively: "the Database" and "the Privacy Protection Law"). The user declares that all the aforementioned details were provided by them voluntarily and with full consent, without any legal obligation to do so.

The user is aware that the Company and/or anyone on its behalf may contact them in the future through direct mail based on the data detailed in the aforementioned database, including matters not related to these terms, and may also contact them with marketing and/or advertising offers of any kind through various mailing channels, all subject to the Privacy Protection Law and in accordance with the provisions of the law (hereinafter: "the Contacts"). It is clarified that the user is entitled, upon request, to be removed from any of the Company's databases and/or those of anyone on its behalf, or to instruct that information relating to them not be provided to an individual, a class of people, or specific people, and all for a limited or permanent period, and all of these through explicit written notice to the Company, stating their request to be removed from the database. It is also clarified that the user reserves the right, if they do not wish to receive Contacts, to request the removal of their name from the mailing list for sending Contacts (among other things, by checking the appropriate box in the emails that may be sent to them, or by registered mail or email to the Company).

9. Type of information collected and its purpose:

1. The information may include unidentified browsing, exposure, or usage data, which is automatically saved for statistical and aggregated purposes, for the proper management of the website and the services offered through it, its operation, development, and management, service improvement, technological improvements, user experience, operation of additional ancillary services, modification or cancellation of existing content or services, and additional internal, commercial, and statistical purposes, including contacting the user, for the purpose of providing services, for the purpose of sending and displaying marketing and advertising content, including by displaying personalized advertisements on social networks; in this context, the user's internet service provider details, IP address, device location from which registration took place, service access times, and other technical details indicating how the website was accessed may also be collected.

2. Additionally, when using the website, and in order for the Company to respond to inquiries made to it, the Company may request personal information, such as: name, email address, phone number, details of the inquiry content, payment details, such as: credit card or any other information related to the actual purchase of the service and/or transaction, any identifying information about the user provided during registration on the website, and any identifying information that will be collected about the user during browsing the website, or during participation in a specific campaign or any activity of the Company.

3. Cookies (or similar technologies) operating on the website may collect additional information, such as entry and exit times from the website, the website from which the user came to the website, etc.

4. Cookies are files downloaded to the device from which you browse the website (computer, smartphone, etc.) and which store various types of information on your device, including to collect data about website usage, to verify details, to enable proper and full operation of the website, etc. Modern browsers include the option to avoid receiving cookies and to delete cookies.

5. Hereinafter, collectively "the Information".

10. Information transfer to a third party

1. The Company will not transfer the personal details of the user and/or the voucher recipient to any other entity and will not make any use of the user's payment method details except for processing a payment for a purchase requested by the user on the website.

2. Notwithstanding the foregoing, the Company shall be entitled to transfer the personal details of the user and/or the voucher recipient to a third party, in the following cases: as detailed in these terms, as required by law, at the request of the user, to operate or purchase services from third parties through the Company and/or through the Company's website for the purpose of completing the process and providing service to the user, to the Company's service providers, in order to enable and/or improve the website and the browsing experience, to adapt it to the user's preferences, to monitor the nature and extent of users' use of the website and for the purpose of displaying marketing advertisements that may interest the user, for handling reports or requests from the user within the framework of the website or within the framework of participation in an activity or campaign that requires cooperation with related service providers, in case of a legal dispute and/or claim and/or lawsuit between the user and the Company, pursuant to a judicial order or a demand from a competent authority or for the purpose of preventing the commission of a crime, in order to prevent serious harm to the user and/or their property or body or the property of a third party or the Company.

3. In the event of a corporate merger with another entity and/or a merger of the website's activity with the activity of a third party, provided that the new recipient of the information accepts the provisions of this document, with all its limitations and conditions, in any case where the user explicitly consents to it.

4. The information may be transferred and/or stored outside the borders of Israel, in connection with the purposes specified above.

11. Information Security

1. The Company utilizes advanced technological and organizational security measures to secure the information under its control against accidental or intentional misuse, loss, destruction, or unauthorized access or penetration by unauthorized individuals and entities.

2. Despite the advanced measures taken by the Company, it cannot guarantee the absolute security and preservation of information and cannot guarantee that its servers will be completely immune to unauthorized access to the information stored therein. Therefore, the Company is not responsible and shall bear no liability in the event of penetration or breach and/or any damage that may be caused beyond its control.

12. Third-party websites:

1. Additionally, the Company's website may include links to third-party websites (such as social networks, payment processing sites, etc.). If the user clicks on a third-party link, they do so at their own risk, as the Company does not control and is not responsible for the characteristics of these websites, their terms of use, or their privacy policies. The user's browsing on third-party websites is not subject to this privacy policy. It is recommended to also review the policy of the website you wish to use.

13. Right to review information:

1. According to the Privacy Protection Law, the user, or someone on their behalf, has the right to review information about them that is stored in the Company's databases and to request the Company to correct this information if it is incorrect, incomplete, or inaccurate. To exercise this right, a request must be sent to the Company using one of the contact methods specified in these terms.

14. Changes to the Privacy Policy:

1. The Company reserves the right to change the terms of this document from time to time. In such a case, the change will be automatically updated in the document and published on the website. Continued browsing of the website and/or receiving service after the publication of such changes will constitute the user's consent to these changes, and therefore we recommend reviewing this document from time to time by means that will be brought to the user's attention.

15. Liability:

1. The Company undertakes to do everything in its power to maintain the proper operation of the website and the activities conducted on it, but does not guarantee that the service on the website will not be interrupted and/or will be provided smoothly without any interruptions or malfunctions.

2. The Company shall not bear any direct or indirect responsibility for any technical problem preventing the use of the website and/or the performance of any action through it, and the user and/or the voucher recipient shall have no claim and/or demand and/or request against the Company and/or any of its owners and/or any of its managers and/or its employees and/or anyone on its behalf in connection with this clause.

3. The Company and/or its owners and/or its managers and/or its employees and/or any of them or on their behalf, shall not bear any responsibility for the server through which the website operates, including that the said server will be free of viruses and/or other components that may harm the personal computer and/or phone and/or any technological equipment of the user and/or the voucher recipient and/or anyone on their behalf during and/or incidentally to the use of the website;

4. Without derogating from the foregoing, the Company shall not be liable for any direct or indirect damage caused due to the use of the website.

16. Miscellaneous:

1. The website or its content may not be used for commercial purposes or any other use, except as detailed in this document, without the Company's written approval.

2. The Company shall be entitled, at its sole discretion and without prior notice, to change this regulation from time to time, the terms of use of the website, the structure of the website, its content, its appearance, including the scope and availability of the services offered therein, and any other aspect related to the website and its operation. The validity of the said changes shall be from the date of their publication on the website, and any such change shall be effective immediately from that moment of publication onwards and shall be binding on the user unless expressly stated otherwise.

3. The prices of the vouchers published on the website are quoted in New Israeli Shekels and include VAT.

4. The provisions of this document are formulated in the masculine form for convenience only, and they also refer to the feminine.

5. Any inquiries regarding the use of the website should be directed to the spa team by phone at 077-3034070 or by email at dafni@kedemspahouse.com.

6. In case of any contradiction and/or inconsistency between the provisions of this document and any other publication related to the website, the provisions of this document shall prevail.

7. The governing law for this document is Israeli law only. The exclusive jurisdiction in connection with this document and/or the program is granted to the competent court in Tel Aviv-Jaffa.

E&OE.